Video capture corrupted

zhaoshirong · Apr 8, 2018

I don't see anyone else having this problem which I reported to support after chatting online to support.
I have the latest software/updates installed.
I can view the real time video but it doesn't save anything viewable.
This is what I see when I try and playback. Note the odd negative time length at the bottom right.
Installed to both Huawei P9 Mate and Huawei P10 standard with same outcome.

Goophy · Apr 8, 2018

Huawei mate 10 pro Android 8.0 Oreo, flies fine. All good except video record are grey and green lines... Photo is OK.

zhaoshirong · Apr 8, 2018

Just Huawei then? Also on Android 8.0.0 and EMUI 8.0.0

Clinton1 · Apr 8, 2018

Is it not the firmware of the app and the Tello that is the problem ? I am using Huawei P9 lite, and my video's are perfect. I am still on app version 1.2.2 and Firmware version 01.03.18.01. I never have my phone switched to auto update anything. Is there a way of rolling back to previous versions ?

zhaoshirong · Apr 8, 2018

I don't know of a way to roll back updates to the tello. I guess we will have to wait for an official fix. The P9 and P10 are both supported devices so it should be easy for them to replicate the issues.

zhaoshirong · May 5, 2018

My video issues have disappeared the latest updates. I presume it was the firmware but I didn't try video capture again until after I did this update.

slavkoditch · Dec 7, 2018

I have the same problem on my Motorola G5S on android 8.1.0.
I tried it on my Alcatel tablet with android 4.4.1 and it looked well, there must be a problem with higher version of android.

JBTello · Dec 8, 2018

zhaoshirong said:
I don't see anyone else having this problem which I reported to support after chatting online to support.
I have the latest software/updates installed.
I can view the real time video but it doesn't save anything viewable.
This is what I see when I try and playback. Note the odd negative time length at the bottom right.
Installed to both Huawei P9 Mate and Huawei P10 standard with same outcome.

Do you have the same results from playing the video on your computer?