Video freezinh

Arabak58 · Dec 17, 2018

I recently bought this tello drone for my grandson.it is a fud to fly drone except when you take pictures its ok but when you switch to video the app freezes and the drone keeps hovering in the air and you can do nothing about it unless you exit the app and restart it.any suggestions?

umanbean · Dec 17, 2018

Arabak58 said:
but when you switch to video the app freezes

What phone are you using? That sounds like a symptom of an underpowered device.

I tried an old Galaxy S3, it took pictures but no video

netboy · Dec 17, 2018

Hi,
This sounds like a known problem with newer iOS devices (especially iPhone XS / iPhone XR ). You can start recording video but as soon as you press the stop button the app crashes. If you quit and relaunch the app you can regain control but the video is not saved.

The only suggestion from Ryze support so far is:

Try to turn off the location services on the settings of your mobile device. Set your mobile device to Airplane mode, reconnect to the Tello WiFi network."

This has helped some people but not universally — there is further discussion in the "New app version IOS" thread. We are waiting on a new iOS app version (current version is 1.1.14) to fix the issue

stephenf · Dec 18, 2018

Arabak58 said:
I recently bought this tello drone for my grandson.it is a fud to fly drone except when you take pictures its ok but when you switch to video the app freezes and the drone keeps hovering in the air and you can do nothing about it unless you exit the app and restart it.any suggestions?

Hi
I had the same problem - I updated the firmware and it works great now