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App freezes when video recording is stopped

szendrof

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Nov 3, 2018
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Hi,
I'm a new Tello user, facing app freezing issue.
All works well when I start video recording during a flight, but when I stop it, the app completely freezes and I cannot even control the drone. I waited for at least half minute, but nothing happened.
The only thing that helps is closing and restarting the app - however the recorded session is not saved, I loose it.
IOS 12
Firmware: 01.04.35.01
App version: 1.1.14

Thanks for your help.
 

Tezz

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Hi, not sure if you have already found the solution,but here it is, turn on airplane mode,and turn off location services. That’s what did it for me... good luck
 

Clrk9000

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Nov 23, 2018
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INETFLASH posted a solution to this issue. THANKS.
Airplane mode and Location services off did not work for me. using Iphone 8+ with Nimbus controller. Recording still causes APPS to crash.
I reset everything (pressing power ON and hold for more than 10secs) and use the default WIFI "TELLO-XXXXX". This seems to fix the problem of APP crashing during recording.
I added Wifi Password and still OK.
 
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Tezz

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I’m glad you found the solution, I’m using the iPhone 8+ as well but with no controller and that’s what worked for me,
I was pretty choked, what’s the sense of having a camera if you can’t record 😜,
Right on, happy droning
 

Clrk9000

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Spoke too soon. App apparently is still crashing while recording,
 

Naveen

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I was facing the same issue with iPhone 8 Plus. I just needed to update the Firmware version. Goto Settings -> More -> the "..." button -> Firmware Version and press the blue "Update" button. Now I am able to record videos.
 

Kerry.B

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There is both an update for the drone and an update for the IOS app available now. Be sure you have the newest versions...
 

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