I bought a Tello two days ago and have not been able to do anything at all with it. I am a 70 year old idiot, so please be kind with me.
I installed the Tello app on three devices: Sony Experia M5, Asus Tablet, and Huawei G-750. I have tried to get the Tello started on all three devices with same results:
1. Manage to fully charge it, solid blue lamp
2. I switch the Tello on, and eventually get a flashing yellow
3. Open wifi settings on devices above (not all at the same time obviously!), tap on Tello-xxxxx
4. Get a connected message.
5. So far so good.
6. Go to device main screen, and tap on Tello app icon.
7. Sends me back to wifi settings, app doesn't open.
8. Still flashing yellow, still connected to Tello.
9. Stuck.
10. Try again several times
11. Still stuck.
12. Pissed off
So am I missing something obvious? I chatted online to support, who told me that none of my devices are compatible. I pointed out to her that I had paid €109 for a product where the was zero mention of compatibility on the outer package - nor even in the user guide inside the packaging. She was very charming and thanked me for raising an issue that had merit. Merit?? Is that it? A manufacturer puts into the parket a product that is incompatible with the vast majority of its intended users, and doesn't even put this information on his retail packaging? "Thank you so much for raising this issue, which has merit.....?"
Or am I missing something obvious? In which case I should eat humble pie for my rant.......
I installed the Tello app on three devices: Sony Experia M5, Asus Tablet, and Huawei G-750. I have tried to get the Tello started on all three devices with same results:
1. Manage to fully charge it, solid blue lamp
2. I switch the Tello on, and eventually get a flashing yellow
3. Open wifi settings on devices above (not all at the same time obviously!), tap on Tello-xxxxx
4. Get a connected message.
5. So far so good.
6. Go to device main screen, and tap on Tello app icon.
7. Sends me back to wifi settings, app doesn't open.
8. Still flashing yellow, still connected to Tello.
9. Stuck.
10. Try again several times
11. Still stuck.
12. Pissed off
So am I missing something obvious? I chatted online to support, who told me that none of my devices are compatible. I pointed out to her that I had paid €109 for a product where the was zero mention of compatibility on the outer package - nor even in the user guide inside the packaging. She was very charming and thanked me for raising an issue that had merit. Merit?? Is that it? A manufacturer puts into the parket a product that is incompatible with the vast majority of its intended users, and doesn't even put this information on his retail packaging? "Thank you so much for raising this issue, which has merit.....?"
Or am I missing something obvious? In which case I should eat humble pie for my rant.......