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App freezes within a minute

mindylou00

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Hey! My son just got the Tello for Christmas and I have tried downloading the app on his ipad mini as well as my iphone XR, but we keep getting the same issue. We can get it to connect to the Tello wifi, and after a little bit we'll get a video signal signifying that the app is connected to the drone. However, shortly after that, the image freezes and we lose control of the drone. We can still click on basically everything and the app responds, but the image stays frozen and the controls don't actually do anything. We haven't been able to get it to work for more than 30 seconds since we took it out of the box. I've checked to make sure everything is updated to the latest firmware, ect. Any suggestions?
 

mindylou00

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We tried it on an old ipad running version 12 ios, and it worked. I guess maybe it just doesn't work properly with the latest ios update?
 

Bert

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We are experiencing the exact same situation.

iPhone 11 at iOS 14.1
 

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