Access denied after trying to connect to Tello wifi - Please help

kum_amon · Aug 30, 2019

Hi,
I receive my new Tello drone today, but after trying to connect to it's WiFi I get to following error (pic attached). I tried with both OPPO and Iphone device but got the same message in both devices.
Does anyone have solution for this?
Thanks in advance.

ZWActual · Aug 30, 2019

Welcome. Try turning off cell service; better yet, place phone in Airplane mode.

Short of that, reset the Tello.

procedure hard reset to factory

any one know hard reset procedure had password set forgot tried to reset comes up as just Tello in wifi setting still asking for password used to be something like when first got Tello_**** android system cant restore no video wont connect Thanks.

tellopilots.com

Let us know how it goes.

kum_amon · Aug 30, 2019

ZWActual said:
Welcome. Try turning off cell service; better yet, place phone in Airplane mode.

Short of that, reset the Tello.

procedure hard reset to factory

any one know hard reset procedure had password set forgot tried to reset comes up as just Tello in wifi setting still asking for password used to be something like when first got Tello_**** android system cant restore no video wont connect Thanks.

tellopilots.com

Let us know how it goes.

Hey, tried both but still the same issue in both devices.

ZWActual · Aug 30, 2019

Don't think the Tello has MAC address filtering capabilities...

Can you double-check the password to Tello's wifi?

umanbean · Aug 30, 2019

kum_amon said:
Hey, tried both but still the same issue in both devices.

"Both" of what? Did you follow the hard reset procedure in the link @ZWActual posted?

This is a password problem, period.

You need to be more verbose in your descriptions if you want help.

ZWActual · Aug 30, 2019

It's okay pal. All good.

umanbean · Aug 30, 2019

Who me? Lol

kum_amon · Aug 30, 2019

ZWActual said:
Don't think the Tello has MAC address filtering capabilities...

Can you double-check the password to Tello's wifi?

Tried the hard reset, then it was able to connect only about 2 times out of 10. But I get 'no data connection' message (photo attached). After that, I tried to connect through the app but I get 'the aircraft is not connected to your device' (second photo). Tried to press 'forgot password' , the app says 'press 5 second to forget password', but it didn't help. Is there anything else?

Screenshot_2019-08-31-10-34-39-363_com.facebook.orca.png

kum_amon · Aug 30, 2019

How do I check the password to

ZWActual said:
Don't think the Tello has MAC address filtering capabilities...

Can you double-check the password to Tello's wifi?

How do I check the password to tello wifi?

ZWActual · Aug 30, 2019

Doubt it but maybe your device does not connect to open/unsecured networks...

In the Ryze Tello app, go into settings (gear icon), tap Wi-Fi and update the password there. SSID should still be TELLO-D39472 (or that can be changed too).