I called this number....went thru the usual " try this, try that " routine......although the gentleman was very nice, it solved nothing. Finally he said he would send by email my next steps to resolve within 30-60 mins.....24 hours later and still no email. I think in my honest opinion , RYZE is being swamped with this issue and they simply dont know what to do.I worked with Ryze for over a week by email. Try this, try that, but nothing worked, I recently sent it to Ryze support but from I hear it takes a month and they try to bill you for the repair. Did they charge you for the repair? Did you have Error Code 203?