Bought the Tello as gift to a neighbors kid interested in a start up drone to take some pictures/videos in the least complicated format possible. Discovered images were not transferred to my Android Note 8 in any recognizable format. I have two DJI drones, MP and the Spark. Both of which require a learning curve. Thought the Tello would be an easy introduction for this kid to get started. Sadly, I find the the images captured on my android device are not of any use. If I can't find a solution to my problem no way will I put this kid through this aggravation. Apparently, Rize Tello has no support website to answer this question so before I return this product thought I would solicit from others that might have had this same problem.